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How can we
assist you?
Thank you for visiting our online retail store for all "NEW" Educational Games.
We take the safety of our products and
customers very seriously.
Please rest assured that all the products on our website are
SAFE!
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Customer Service Hours
Hours to Speak with a Real Person!
Monday - Thursday
8:30 am - 6:00 pm EST
Fridays
8:30 am - 4:00 pm EST
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Phone: (727) 786-4850
Customer Service:
info@ELGames.com
Fax: (727) 786-4785
Mailing & Billing Address:
PO Box 1657
Palm Harbor, Florida 34682 |
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Schools/Purchase Order:
Yes, we accept Purchase Orders! |
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For "Purchase Orders" from
Schools/Government Organizations/Hospitals
only, we need a official purchase
order
form:
faxed to us on School/Company letterhead (727-786-4785)
or mail us PO Box 1657
Palm Harbor, Florida 34682.
All
Purchase Orders must have a PO number, dated and signed! |
Payment Information:
We accept Visa, MasterCard, American Express, Discover, School Purchase Orders
and check from US banks only.
(we must receive your check before the games will be shipped).
For your protection, your orders are processed using a secure server.
As a valued customer, EducationalLearningGames.com respects
your
personal
and credit card information. We do not share your information
with any third parties
without your prior knowledge and approval
except
if required by law.
International Orders:
Sorry, NO International Orders or Military Orders at this time!
United States and Canada ONLY!
Ding and Dent Sale:
These are games with a ding or dent in the box and packaging.
All Ding and Dent sells are Final!
Clearance Items:
These are games will be discontinued by the manufacturer or by our
company.
Guarantee:
We guarantee all of our products.
We want you to be 100% satisfied with your
purchase.
Returns/Exchange:
You may return any unopened item for a full refund of the purchase
price,
excluding shipping charges within 10 business days of the date ordered;
all returned items
must be in the original packaging and in the condition they were
received.
All orders shipped free shipping and returned will be charged the
shipping cost.
All exchange orders will be charged the
shipping cost to ship the new items.
If merchandise is received damaged or defective, please
email us within
7 business days
of receiving your shipment
at: info@ELGames.com
(we will contact the manufacturer and have them send you a new
item)
After we have
issued a RMA, the merchandise must reach
our warehouse
within
10 business days,
otherwise the return will be refused .
Please make sure, your
return
authorization number is visible on the package shipped back to us
to ensure proper credit
(a refused return shipment might incur extra
shipping charges for you).
(No returns will be accepted without
a visible
return
authorization
issued
by
EducationalLearningGames.com on the package.)
Mailing Address Only:
EducationalLearningGames.com
PO Box 1657
Palm Harbor, FL 34682, U.S.A.
Mailing Orders:
If you prefer, you can print your order
form and mail it to us.
Fax Orders:
(727)
786-4785
Order Cancellations:
At the EducationalLearningGames.com, we work diligently to
ensure
our customers
receive their delivery in a timely fashion. In most cases,
orders are
shipped out the
same day they are placed.
If you need
to cancel
your order for any reason, you will
be responsible
for any shipping
charges incurred.
Chargebacks: In the event that a
chargeback is requested from a customer through his/her
credit card
bank, and that chargeback is found to be invalid, the customer will be
responsible
for any fee EducationalLearningGames.com incurs in
recouping the original transaction. Such
fees include but are not
limited to chargeback fees, chargeback reversal fees, and additional
processing fees for multiple transactions.
Sales Tax:
EducationalLearningGames.com is required to collect sales tax on
transactions
shipped
to customers located in the State of Florida.
You are responsible to pay any local or state taxes, if applicable.
Availability:
All items that are accompanied with an "Add to Cart" button are in stock
and available
for
immediate shipping. The availability information
presented
on our site is the best,
most current
information,
but errors do occur,
and this information does not
constitute a
guarantee
or promise of availability.
Prices and errors on our website
EducationalLearningGames.com
makes every effort to maintain accurate information
on our website. There may be instances when information about a product
is incomplete
or inaccurate. We reserve the right to refuse or cancel any order
containing any error
or inaccuracy. We try very hard to not make any errors.
Satisfaction:
We want you to have a truly
pleasurable shopping experience,
so please
let us know
if you require further information regarding our policies.
E-Mail: info@EducationalLearningGames.com
EducationalLearningGames.com / ELGames.com
Copyrights
© 2003-2010, All
Rights Reserved.
Text, graphics, and HTML code are protected by US and
International
Copyright Laws,
and may not be copied, reprinted, published, translated,
hosted, or otherwise distributed
by any means without explicit
permission.
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